Refund policy
1. Overview
Because baked goods are highly perishable, we generally do not accept returns or process refunds for change of mind or incorrect orders placed by the customer. All sales are final once your order is confirmed and fulfilled.
Because baked goods are highly perishable, we generally do not accept returns or process refunds for change of mind or incorrect orders placed by the customer. All sales are final once your order is confirmed and fulfilled.
2. Faulty or Damaged Items
We take pride in our baking, but if your items arrive damaged, spoiled, or do not match your order, we will provide a remedy (replacement, credit, or refund) in accordance with the New Zealand Consumer Guarantees Act.
We take pride in our baking, but if your items arrive damaged, spoiled, or do not match your order, we will provide a remedy (replacement, credit, or refund) in accordance with the New Zealand Consumer Guarantees Act.
3. How to Report an Issue
To qualify for a remedy, you must contact us within [e.g., 24 hours] of receiving or picking up your order. Please send an email to [Your Email Address] or call [Your Phone Number] with the following details:
To qualify for a remedy, you must contact us within [e.g., 24 hours] of receiving or picking up your order. Please send an email to [Your Email Address] or call [Your Phone Number] with the following details:
- Your Name and Order Number and order date
- A short description of the issue
- Photographic proof of the damage or quality issue
4. Processing Your Remedy
Once your claim is assessed and accepted, we will process your remedy within 3-5 business days. Refunds will be issued directly to your original payment method.
Once your claim is assessed and accepted, we will process your remedy within 3-5 business days. Refunds will be issued directly to your original payment method.